Omnichannel Commerce Software
All touchpoints of the customer journey at a glance with our software solutions: Sell where people buy. Without media disruption. With a single source of truth. Online and in stationary retail.
Your advantages at a glance
Improved
Efficiency
Simplify and optimize all your store processes including merchandise management, checkout and stock transfer.
Increased
customer satisfaction
Thanks to numerous mobile functions, you can achieve a high quality of customer service across all channels.
Full
scalability
Scalability creates flexibility and
enables you to react quickly to
new requirements.
Fast & uncomplicated
digitization
Seamless integration across many systems enables rapid implementation from order to go-live.
More than a
middleware
Our solutions connect heterogeneous
systems and support all business
logics and processes.
Cross-channel
processes
Control your sales and payment processes quickly and conveniently across all channels and keep an eye on all data at all times.
Must-have features for omnichannel commerce software
For omnichannel commerce software to work, numerous technical processes must be intertwined in the background. These processes form the backbone of any successful omnichannel initiative by ensuring a solid and integrated technical infrastructure that minimizes errors and communication breaks while significantly reducing manual effort.
Such infrastructure enables companies to provide a consistent and seamless customer experience across all channels, which is essential in today's digital landscape. To achieve this, companies need to invest in technology that enables efficient data integration and management so that information can be shared in real time between the different channels. This includes powerful CRM systems, advanced analytics tools, digital POS systems and robust e-commerce platforms that work together to create a unified picture of the customer. It also requires an agile and scalable IT infrastructure that can quickly adapt to changing market conditions and customer needs.
Only through the close integration of these technical processes can companies create a true omnichannel experience that not only increases customer satisfaction and loyalty, but also opens up new business opportunities.
- Control of third-party suppliers, shipping service providers and payment service providers. A high level of interface expertise (API, EDI, XML, CSV) is required here.
- Integration of different sales channels, such as online store, app, marketplace and social media. These have different demands on integration, preparation of product master data, return management, payment, etc.
- Continuous updates of all stock levels on all sales channels
- Processing of different payment methods including partial payments, automated processes for handling credit notes
- Management of shipping options, e.g. shipping from the main warehouse, via drop shippers or external logistics providers, ship from store or click & collect
- Enabling various return options such as postal shipping or return to the store
- Integration of or data exchange with inventory systems such as ERP, financial accounting, PIM, logistics and CRM that are not designed for e-commerce processes
- Answering customer inquiries and creating tickets across all sales channels and dispatch warehouses
Successful omnichannel management with our solutions
-
POS
-
ERP
-
S&OP
-
OMS
-
INSTORE
-
PAYMENT
POS check-out
REMIRA POS check-out optimizes and accelerates checkout processes. All information is updated in real time across all checkouts and locations. In addition, the system enables detailed analysis of all checkout transactions, providing insights into the purchasing behavior of your customers and the performance of the products. This data is essential to make informed business decisions and continuously optimize sales strategies.
RETAIL - Merchandise Management
Our merchandise management software enables the optimal management of your stores and is the basis for your omnichannel commerce process. Regardless of whether you are a large chain or a small business with two stores: We deliver the right solution and thus provide support in sales, purchasing, controlling and merchandise management. This allows you to work efficiently and focus entirely on your customers.
Sales & Operations Planning
REMIRA S&OP supports you in all phases of product management with precise sales planning and forecasts. With REMIRA S&OP you can integrate your sales side into demand planning. This allows you to increase the sales success of your products and optimize your planning and the entire procurement process— even in industries with fast-moving products.
Order Management
Manage order processing efficiently: In the fast-moving world of e-commerce, customers expect high availability and fast deliveries. Companies are best supported by an order management system that ensures that orders are processed efficiently and quickly, business processes are improved and customer satisfaction is increased.
Mobile INSTORE App
With the INSTORE App, you can implement omnichannel, mobile checkout and inventory directly on the shop floor. As a digital assistant in the store, the all-in-one tool quickly becomes irreplaceable for staff, as it combines checkout, omnichannel functions and store management in one system — both in the back office and on the shop floor. Stock transfers or shipping can also be initiated directly from the application.
PAYMENT Services
A payment solution can be this simple, fast and transparent: With REMIRA PAYMENT, you get an integrated solution that maps stationary card payment traffic at the point of sale and in online retail. In addition to all common payment methods, payment providers such as PayPal, Klarna and other providers can also be integrated. With PAYMENT, retailers can combine the service for checkouts, stationary payments and eCommerce payment transactions.
Omnichannel commerce software solutions with a special focus on the following industries
Retail
IBP and S&OP
Forecasting
Replenishment
Stocktaking
Omnichannel Commerce
Supplier Collaboration
Order Management
Wholesale
IBP and S&OP
Forecasting
Replenishemnt
Stocktaking
Omnichannel Commerce
Supplier Management
Order Management
Furniture &
Decoration
Replenishment
Stocktaking
Onmichannel Commerce
Order Management
Building materials &
DIY
Replenishment
Stocktaking
Omnichannel Commerce
Supplier Collaboration
Order Management
Fashion &
Shoes
Sports &
Games
Sales Forecast
Procurement
Inventory
Omnichannel Commerce
Supplier Management
Order Management
Electronics
IBP and S&OP
Forecast
Replenishment
Stocktaking
Omnichannel Commerce
Supplier Collaboration
Order Management
Lifestyle
IBP and S&OP
Forecast
Replenishment
Stocktaking
Omnichannel Commerce
Supplier Collaboration
Order Management
What our satisfied customers say
Case studies of omnichannel commerce
REMIRA COMMERCE solutions help ONYGO to a successful restart in just five weeks
REMIRA equips new Pier14 store in Ahlbeck with omnichannel digital signage solutions
INTERSPORT KRUMHOLZ: Optimized shopping experience and customer service thanks to REMIRA INSTORE app
Curious about our omnichannel commerce software solution?
We would be happy to show you free of charge and without obligation what our software solutions can do, which solution best suits your company and answer all your questions. We look forward to getting to know you and your company!